Integrated Facilities Services | QHSE

Quality, Health, Safety and Environment

QHSE

MCR Group’s QHSE division is dedicated to upholding the highest standards in quality, health, safety, and environmental compliance. We are committed to creating a safe work environment, fostering operational excellence, and ensuring adherence to industry best practices.

Our QHSE team upholds our commitment to integrity, safety, service excellence, and environmental stewardship across all operations. We believe that QHSE is everyone’s responsibility, fostering a culture where employees actively contribute to safety, quality, and environmental goals. Through awareness campaigns, a QHSE Champions programme, and ongoing training, we ensure that all team members are fully aligned with our commitment to QHSE excellence.

Our practices are built to meet and exceed the highest standards, aligning with industry certifications, regulatory requirements, and client expectations. Through regular monitoring, inspections, and audits, we aim not only to meet but to surpass industry norms. Environmental responsibility is equally important to us, and we continuously strive to minimise our environmental footprint.

MCR Group’s Integrated Management System is certified to ISO 9001:2015, ISO 14001:2015, and ISO 45001 standards. Our team reviews and enhances our processes to maintain these certifications, with an ongoing goal of zero major non-conformances in all audits.

Objectives & Targets

Sustainability

Enhance Safety, Health, and Employee Wellbeing Culture: Promote a safe, healthy workplace through training, awareness campaigns, and resources supporting mental and physical well-being. Encourage open communication and holistic health initiatives.

Reduce our environmental footprint across all operations: Minimise environmental impact across all operations by reducing waste, conserving resources, and promoting eco-friendly practices. Adopt and maintain initiatives aimed at carbon footprint reduction and environmental stewardship.

Ensure Regulatory and Compliance Standards: Adhere to all QHSE legislation, standards, and certifications, with regular reviews to exceed compliance and achieve zero non-conformances. Ensure ISO 9001, ISO 14001, and ISO 45001 certifications are retained.

Promote Quality and Service Excellence: Uphold the highest quality standards across services and continuously seek ways to improve processes to not only meet but surpass our client expectations. Conduct regular internal audits and use findings to drive operational improvements and enhance service delivery.

Empower Employees through Training and Engagement: Provide ongoing training and engage employees in identifying risks and improving safety, quality, and environmental practices.

Drive Continuous Improvement through Data-Driven Insights: Leverage data and analytics to monitor trends, enhance outcomes, and align objectives with best practices.

Strengthen Risk Management and Emergency Preparedness: Identify and mitigate risks, ensuring emergency preparedness through targeted training and drills.

Engage with Clients and Stakeholders on QHSE Initiatives: Collaborate with clients and stakeholders to align on QHSE goals and share best practices for improved performance.

OUR ACTIVITIES

Programmes & Initiatives

Green Awards
- Green Awards “Green Financial & Professional Services Award 2024” (Shortlisted)
- Green Awards “Sustainability Team of the Year 2023” (Shortlisted)
- Green Awards “Sustainability Team of the Year 2022” (Shortlisted)
- Green Awards “Professional Services 2021” (Winner)
Outstanding Security Performance Awards
- Outstanding Security Team – Patient Support Monitoring Officer Team 2025 (Finalist)
- Outstanding Security Training Initiative – Healthcare Security Officer Training Programme 2025 (Finalist)
- Outstanding Security Performance Awards “Outstanding Security Team – Patient Support Monitoring Officer Team 2024” (Winner)
- Outstanding Security Performance Awards “Outstanding Security Training Initiative – Healthcare Security Officer Training Programme 2024” (Winner)
- Outstanding Security Performance Awards “Outstanding Security Team 2023” (Finalist)
- Outstanding Security Performance Awards “Outstanding Security Training Initiative 2023: Healthcare Security Officer Training Programme” (Finalist)
- Outstanding Security Performance Awards “Outstanding Security Partnership 2023: University College Dublin” (Finalist)
Irish Contract Cleaning Association Awards
- Irish Contract Cleaning Association “Best Site – Manufacturing Building 2022”
- Irish Contract Cleaning Association “Best Supervisor – Manufacturing Building 2022”
- Irish Contract Cleaning Association “Best Innovation – ÍON: MCR Group’s Sustainability Initiative 2022”
- Irish Contract Cleaning Association “Best Site – Retail Building over 50,000 sq. ft 2022”
- Irish Contract Cleaning Association “Best Supervisor – Retail Building over 50,000 sq. ft 2022”
- Irish Contract Cleaning Association “Best Operative – Retail Building over 50,000 sq. ft 2022”
- Irish Contract Cleaning Association “Offices Over 50,001 sq. ft. 2024”
- Irish Contract Cleaning Association “Offices up to 50,000 sq. ft. 2024”
- Irish Contract Cleaning Association “Innovation Award 2024”
- Irish Contract Cleaning Association “Manufacturing 2024”
- Irish Contract Cleaning Association “Cleaning Operative of the Year (Retail Category) 2024”
- Irish Contract Cleaning Association “Overall Cleaning Operative of the Year 2024”
Facilities Management Awards
- Facilities Management Awards “Cleaning Service Provider of the Year TFM 2024” (Winner)
- Facilities Management Awards “Excellence in Sustainability – Service Provider 2024” (Finalist)
- Facilities Management Awards “Specialist FM Service Provider of the Year 2024” (Finalist)
- Facilities Management Awards “Cleaning Service Provider of the Year TFM 2023” (Finalist)
- Facilities Management Awards “Excellence in Sustainability 2023″ (Finalist)
- Facilities Management Awards “Specialist FM Service Provider of the Year 2023” (Finalist)
- Facilities Management Awards “Cleaning Service Provider of the Year” (Finalist)
- Facilities Management Awards “Specialist FM Service Provider of the Year” (Finalist)
- Facilities Management Awards “Excellence in Sustainability” (Finalist)

Tracking Our Impact and Progress

PERFORMANCE & STATISTICS

Enhanced QHSE Awareness: Strengthened QHSE awareness through improved training programs, Toolbox Talks, Emergency Preparedness training, and Awareness Campaigns.

Promoted Ergonomic Training: Introduced Ergonomic training to teach stretching techniques, ergonomic practices, and break guidance to prevent pain and injury.

Implemented Mental Health First Aid: Trained employees as Mental Health First Aiders to identify early signs, offer support, and connect colleagues to resources. Contact details are accessible via digital site folders.

Employee Wellbeing and Environmental Campaigns: Delivered training, webinars, and sessions on topics such as Mental Health Awareness, Suicide Prevention, and Carbon Footprint Reduction, led by external partners and the QHSE team.

Launched a Green Team: Established a 12-member cross-departmental Green Team to advance sustainability, reduce environmental impact, and promote responsible practices across the company.

Maintained ISO Certifications: Retained ISO 9001, ISO 14001, and ISO 45001 certifications, reaffirming our commitment to quality, environmental care, and workplace safety.

Enhanced Data Collection and Analysis: Improved data collection through digital dashboards, boosting QHSE metrics tracking, customer satisfaction monitoring, and data-driven decision-making.

ICCA Innovation Award 2024: Received the ICCA Innovation Award for our Bespoke Productivity & Management Tool, which reduced costs, waste, and CO2 emissions while enhancing compliance and efficiency.

ACCREDITATIONS